Delivery/Returns/Payments
Delivery:
UK Standard Rate £2.60 per order see below.......... NOW UK STANDARD DELIVERY IS FREE IN OUR SHOP
UK Special Delivery Rate £9.00 per order(not available for some products please contact us for details)
UK Orders standard rate now Free Delivery
EU International Rate £9.00 for items valued at less than of £45
EU International Rate £11.00 for items valued over £45
USA & Canada £9.00 for items valued at less than £45
USA & Canada £11.80 for items valued over £45
Contact us at shop@jewelinthecrowd.co.uk for quotes to other countries.
Items are posted by us within 48 hours of your order (usually 24 hours) subject to cleared payment and weekends/bank holidays.
Please allow 3-4 days for delivery.( Please note some of our items can take up to 7 days to be deliver.)
You will receive a shipping confirmation email with tracking information.
Returns:
See also Terms & Conditions
We at Jewel In The Crowd aim to make sure you are satisfied with our service and the goods we provide, please see terms of service in case of problems.
Your rights under the Distance Selling Regulations:
You have a period of 7 working days after the date of delivery within which you can cancel the contract (often referred to as the "cooling off" period) and get your money back, including the original postage and packing charges.
When the cooling-off period starts:
The seven working day cooling-off period usually starts on the day after you receive the goods.
If goods are not provided within 30 days of the original order date a refund shall be given.
How to cancel your order:
Your order can be cancelled by emailing the site on cancel@jewelinthecrowd.co.uk
For any other returns due to damaged or faulty goods:-
(JEWELLERY: We will not take returns on earrings jewellery that has been worn. This is for hygienic purposes. All pewter jewellery are lead/nickel-free.)
Please e mail us the following details:-
Item description
Reason for wanting to return the item
Your name
Your address
Product number/code (on the packing slip)
Who is responsible for returning goods:
You are responsible for returning the goods, we will refund the postage based on the original postage costs if returned within the cooling-off period. Please ensure that the item is returned in good condition and with its original packaging.
Complaints:
If you have a complaint you can contact at this address complaints@jewelinthecrowd.co.uk
Payment Options:
To ensure your shopping experience with Jewel in the Crowd UK is as smooth as possible
we offer a number of payment options.
Note: All payments are handled by secure third party payment providers.
We do not store or collect any pyment,debit or credit cards details.
1. Checkout using Credit/Debit Card
We accept most major credit/debit cards.
2. Checkout using PayPal Express.
No need to enter your personal details as these are held with PayPal.
3. No PayPal Account / Want to pay with a Credit or Debit Card.
Use either PayPal Express or Pay Online PayPal options and follow the link which reads "Don't have a PayPal account?
Pay with your debit or credit card as a Paypal guest.
Example of PayPal checkout:
Continue to the next step to use your credit and debit cards...
4. Pay with Google Checkout.
No need to enter your personal details as these are held with Google.
Google occasionally hold your payment for security checks which can
take between 4 - 8 hours before your payment is released.
Note: All payments are handled by secure third party payment providers.
See our Terms & Conditions for returns and legal aspects.
